At Najm Infotech , we are committed to delivering high-quality digital services and ensuring customer satisfaction. Since our services involve custom design, development, and digital work, refunds are subject to the terms outlined in this Refund Policy.

By purchasing our services, you agree to the following refund terms.

Digital Services

Our services include, but are not limited to:

• Website Design & Development
• E-commerce Website Development
• Personal & Portfolio Websites
• Branding & Logo Design
• SEO & Digital Marketing
• AI Productivity Solutions
• Social Media Branding
• Website Maintenance
• Custom Digital Services

Because these services are customized and require time, expertise, and resources, refunds are handled on a case-by-case basis.

Eligibility for Refunds

A refund may be considered if:

• The project has not yet started.
• We are unable to deliver the agreed service due to reasons within our control.
• Duplicate payments were made by mistake.
• A billing error occurred.

Approved refunds will be processed using the original payment method whenever possible.

Non-Refundable Services

Refunds are generally not available for:

• Completed or delivered projects.
• Custom website design and development work already performed.
• Branding, logo design, and graphic design services after concepts have been delivered.
• Content writing, SEO, or digital marketing services already provided.
• AI setup, consultation, or training sessions that have been completed.
• Domain name registrations.
• Web hosting purchases.
• Third-party software, plugins, themes, licenses, or subscriptions.
• Work delayed due to the client’s failure to provide required information, approvals, or content.

Project Cancellation

If a client chooses to cancel a project after work has begun:

• Payment will be due for all work completed up to the cancellation date.
• Any remaining unused balance may be reviewed for a partial refund at Najm Infotech discretion, depending on the project stage and expenses incurred.

Revisions Instead of Refunds

Our goal is to ensure client satisfaction. Before considering a refund request, we encourage clients to use the revision opportunities included in their package.

We will make reasonable efforts to address concerns and deliver a solution that meets the agreed project requirements.

Refund Processing

If a refund request is approved:

• Refunds are typically processed within 7–14 business days.
• Processing times may vary depending on your payment provider or financial institution.
• Any transaction fees charged by payment gateways or banks may be deducted where permitted.

Third-Party Costs

Payments made for third-party services are non-refundable, including:

• Domain registration fees
• Web hosting charges
• Premium themes and plugins
• Software licenses
• API subscriptions
• Stock images, fonts, or other digital assets purchased specifically for your project

These costs are governed by the refund policies of the respective providers.

Chargebacks

If you have any concerns regarding your order, please contact us before initiating a chargeback with your bank or payment provider.

Unnecessary or fraudulent chargebacks may result in suspension or termination of services and could delay the resolution of your request.

Changes to This Refund Policy

Najm Infotech reserves the right to modify this Refund Policy at any time. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

Najm Infotech